Ford Motor Credit Co. on Monday, March 16, 2020 said it will allow customers impacted by the coronavirus crisis in Canada to delay payments on new-vehicle purchases or leases.
Ford has set up a special hotline for Canadian customers to discuss options: 1-877-636-7346.
"We are letting our Canadian customers know that if they have been affected by COVID-19, they can contact us," Ford Motor Co. spokeswoman Margaret Mellott said in an email to Automotive News Canada. "In Canada, we are encouraging Ford and Lincoln customers who have been affected to contact us to discuss options, such as changes in payment due dates or delaying a payment."
"They then can resume paying when their situation improves. This is part of supporting our goal to always help Ford and Lincoln customers stay in their vehicles."
"Ford is committed to lending a hand to the people who rely on us," Mark LaNeve, Ford's vice president of U.S. marketing, sales and service, said in a statement. "The peace of mind of our Ford and Lincoln customers is our top priority as we work through the developments of this outbreak."